Unified Communications
One inbox for Messenger, WhatsApp, Discord, SMS, and the phone.
Every guest message, from Messenger, WhatsApp, Instagram, Discord, text, and the phone, lands in one inbox. Your team answers from a single screen instead of chasing five apps. Nothing slips through the cracks on a busy night.
Why it matters
Every guest channel in one inbox, so nothing slips.
On a busy night, guest questions scatter across Messenger, WhatsApp, Discord, texts, and missed calls, in five apps that don't talk to each other. BirdBrain pulls them all into one live inbox your team works from. It's built for a venue floor, not a generic support desk, and it lives right alongside your events and service.
Who it's for
For the GMs, marketing leads, and floor managers who field guest questions across Messenger, WhatsApp, Discord, text, and the phone all at once, without app-switching. For groups, corporate sees activity across every location while each venue's staff works only its own threads.
Connects with
01
One real-time inbox for every channel guests actually use
Every guest conversation, from Messenger, WhatsApp, Instagram, Discord, text, and Zoom Phone, lands in one list. A glance tells your team which thread is which, what's unread, and what needs a reply now. New messages stream in live, so the inbox keeps up with the rush instead of waiting on a refresh.
Six guest channels in one running list
See at a glance what's new and what needs attention
Messages arrive live, no refreshing during a rush
02
WhatsApp, Discord, and Zoom Phone handled to each platform's real rules
Generic inboxes flatten every channel into plain text. BirdBrain treats each one right. WhatsApp keeps you inside the reply window and hands you an approved message when it closes, so a send never quietly fails. Discord moderation and real phone calls work straight from the app, no extra tools.
WhatsApp replies that always land, never silently blocked
Run your Discord community without leaving the app
Take and make real calls right from the inbox
Response-time dashboard
A clean read on how fast guests are hearing back, broken out by channel, so response time is something you can see, not guess at.
Sidebar > Communications > Admin tab > SLA Dashboard
03
Set a response time, route the work, and never go silent
Set how fast guests should hear back, and BirdBrain keeps score so slow replies surface before they cost you a booking. New conversations route to the right person automatically, and anything left waiting gets escalated. Quiet threads stop slipping away.
Response-time goals you can actually see being met
New messages land with the right person on their own
Waiting threads get escalated before they go cold
Broadcast compose with audience targeting
A targeted announcement aimed at the right guests and scheduled for later, composed right inside the same inbox.
Sidebar > Communications > Outreach tab > New Broadcast
04
Broadcasts, smart reply suggestions, and one analytics view
Reach the right guests with one targeted message, send it now or schedule it for later, all from the same place you answer them. When a thread needs a reply, BirdBrain suggests one you can send with a tap. And every channel's numbers roll up here, so a GM reads performance without opening another tool.
Send a targeted announcement to the guests who'll care
Tap-ready reply suggestions when a thread needs a fast answer
All your channel numbers in one place, no extra tool
Communications analytics hub
Every channel's activity rolled up in one view, so a GM reads performance without opening another tool.
Sidebar > Communications > Analytics tab
Inside the module
Built for the way the floor actually runs
Every capability below is live in BirdBrain today, available at each location with role-based access.
One inbox for every channel
Messenger, WhatsApp, Instagram, Discord, text, and the phone in one live list, so your team answers from a single screen.
Reliable WhatsApp replies
WhatsApp replies that always go through. Stay inside the reply window, and send an approved message the moment it closes.
Zoom Phone calling
Take and make real calls right inside the inbox, no separate phone or softphone to juggle.
Response-time tracking
Set how fast guests should hear back and watch the goal being met, so a slow reply never quietly costs you a booking.
Auto-routing so nothing waits
New messages route to the right person automatically, and anything left waiting gets escalated before it goes cold.
Broadcasts and analytics hub
Send a targeted announcement to the right guests, get tap-ready reply suggestions, and see every channel's numbers in one hub.
Product tour
See it in BirdBrain
Captured from the Eagle Enterprises demo workspace.
Escalation rule configuration
A simple rule that pushes a waiting thread to the right person, so nothing sits unanswered and goes cold.
Sidebar > Communications > Admin tab > Escalation Rules > +
Escalation rule configuration
A simple rule that pushes a waiting thread to the right person, so nothing sits unanswered and goes cold.
Built for real venues
Not a roadmap. Live in real venues today.
Six guest channels, WhatsApp, Messenger, Instagram, Discord, text, and the phone, in one live inbox
WhatsApp replies always land, with an approved message ready the moment the window closes
Set a response-time goal and watch it being met, instead of hoping
Waiting threads route to the right person and escalate on their own before they go cold
Take real calls and run your Discord community without ever leaving the app
Why it beats the point tools
Today operators run a stack of disconnected apps, a Page inbox, the WhatsApp app, Discord on a laptop, a texting tool, and a phone. Shared inboxes unify some of it, but they're built for generic support, not a venue floor, and treat a phone call or a Discord server as an afterthought. BirdBrain brings every channel together with the depth a floor actually needs, right beside your events and service. One honest note: inbound email isn't in the unified inbox yet, so email-first teams should plan around the channels that are fully wired.
Where it fits your plan
Unified Communications is a big reason venues move up to Pro ($149/mo), which is where the full hub lives, the depth, response-time tracking, escalation, broadcasts, and AI assist, that Pro buyers expect. Free and Starter cover lighter inbox basics. For groups, Enterprise is the payoff: corporate gets oversight across every property while each venue's staff works only its own threads.
One operating record
What Unified Communications works with
These modules share the same record, so context follows the work instead of being re-entered.
Social Media Publishing
Post everywhere in one shot, straight from the event you're promoting.
Customer Hub
Every guest, every venue, one record you can actually act on.
Daddy
An always-on guide that answers your guests so your staff don't have to.
Watch Companion & Push-to-Talk
Pager, walkie-talkie, and venue controls, right on your wrist.
See Unified Communications running on your venue
Walk through Unified Communications with the rest of the BirdBrain platform, mapped to how your team actually operates — from one location to a multi-venue group.