Customer Hub
Your whole guest list, finally in one place.
One guest list across every venue, door, and channel. Know who your regulars are, treat your VIPs right at the door, and see which big spenders are about to slip away. No more stitching spreadsheets to a loyalty app to a CRM.
Why it matters
Every guest, every venue, one record you can actually act on.
Most groups run guest data three ways at once: a spreadsheet per venue, a separate loyalty tool, and whatever the door team remembers. Customer Hub gives you one guest list for the whole company, so the same record that greets a VIP at the door also feeds your email campaigns and tells you who's drifting away. View one venue or the whole portfolio with a single toggle.
Who it's for
Built for multi-location operators -- bar groups, nightclub chains, and event venues -- where an owner, GM, or marketer needs one guest list instead of a dozen. It pays off most for the manager running a VIP door, the marketer who wants real segments flowing into email, and the owner watching their best regulars.
Connects with
01
One directory across every location
See your whole guest list in one place, whether you run one room or a dozen. Switch between a single venue and the full portfolio with one toggle, and find anyone in seconds. The right people see the right tools, so the door and the back office each get what they need.
One guest list across every venue, or zoom into just one
Find any guest in seconds
Each role sees only what it should
02
A VIP door program without a separate loyalty app
Run a real VIP program -- Silver, Gold, Platinum, Diamond -- without bolting on a separate loyalty app. Guests climb tiers automatically as they spend and show up, and the door scans them in fast so your best people feel known the moment they arrive. Notes and preferences travel with each VIP, so the floor knows exactly how to treat them.
Four VIP tiers that promote guests automatically
Fast QR check-in at the door, with manual lookup as backup
Preferences and service notes follow every VIP to the floor
Analytics — Overview panel, all locations
A portfolio-wide overview across all venues: total and active guests, VIPs, who's at risk, repeat rate, and spend, with a per-venue breakdown below.
Sidebar → Customers → Analytics tab → Overview panel
03
Know which regulars are about to leave
Stop losing regulars quietly. Every profile flags who's at risk and who's already drifting, and a daily work list tells your team exactly who to win back and why. See each guest's full visit history and lifetime spend at a glance.
At-risk and lapsed regulars flagged before they're gone
A daily follow-up list, not just another dashboard
Visit history and lifetime spend on every guest
Customer detail — VIP operations profile
A VIP's profile showing their preferences and service notes -- booth near the stage, champagne on arrival, white-glove service on -- so the floor knows them.
Sidebar → Customers → Directory → [customer] → VIP Operations section
04
Connected identity, clean data, real consent
Keep one clean record per guest, even when they reach you across email, social, and ticketing. Start full instead of empty by pulling in guests you already have from Eventbrite, QuickBooks, and your communications tools. Consent is tracked per guest, and look-alike duplicates merge cleanly with an undo window if you need it.
One guest, one record across every channel
Start full by importing guests you already have
Clean, mergeable records with consent tracked per guest
Customer journey timeline
A guest's visit history laid out over time, each night with the event and what they spent, building to their lifetime total at a glance.
Sidebar → Customers → Directory → [customer] → Customer Journey
Inside the module
Built for the way the floor actually runs
Every capability below is live in BirdBrain today, available at each location with role-based access.
Cross-location directory
One searchable guest list for the whole company. View a single venue or the entire portfolio with one toggle.
VIP perks your regulars feel
Silver through Diamond tiers that promote guests automatically as they spend and show up, so your best people always feel known.
QR door check-in
Scan VIPs in at the door and see their tier, visits, and lifetime spend instantly. Manual lookup is right there as a backup.
Who is new, regular, or slipping away
See at a glance who's loyal, who's at risk, and who's slipping away -- right on every guest's record.
Action queue analytics
A daily, prioritized list of exactly which guests to follow up with and why, so revenue doesn't walk out the door unnoticed.
Consent ledger and merge
Consent tracked per guest and duplicate records merged cleanly, with an undo window so your data stays trustworthy.
Product tour
See it in BirdBrain
Captured from the Eagle Enterprises demo workspace.
VIP tier configuration
The four VIP tiers and how guests earn their way up each one, with a button to refresh everyone's tier at once.
Sidebar → Customers → VIPs tab → Configure VIP tiers
VIP tier configuration
The four VIP tiers and how guests earn their way up each one, with a button to refresh everyone's tier at once.
Merge duplicates — side-by-side comparison
Two look-alike records for the same guest side by side, with a simple pick for which one to keep and a note that the merge can be undone.
Sidebar → Customers → Directory → Merge duplicates
Merge duplicates — side-by-side comparison
Two look-alike records for the same guest side by side, with a simple pick for which one to keep and a note that the merge can be undone.
Built for real venues
Not a roadmap. Live in real venues today.
One guest record across every venue, with a single toggle to view one location or the whole portfolio
Four VIP tiers that promote guests automatically and scan in fast at the door
A daily work list that flags exactly which regulars to win back, and why
Start full, not empty, by importing the guests you already have from Eventbrite, QuickBooks, and more
Clean records with consent tracked per guest and a safe undo on every merge
Why it beats the point tools
Standalone CRMs, loyalty apps, and door scanners each solve one slice and leave you to reconcile the rest. Customer Hub folds all three into the system your team already runs the venue in. A guest who spends across your venues is one record, one VIP tier, and one consent history -- not three disconnected profiles you have to export, import, and untangle.
Where it fits your plan
Customer Hub shines for groups, so it fits Pro for growing operators (up to 3 locations) and Enterprise for larger portfolios that need control across many venues. Single-venue operators on Free or Starter still get the directory, profiles, and VIP program; the portfolio-wide view and combined analytics light up as you add locations.
One operating record
What Customer Hub works with
These modules share the same record, so context follows the work instead of being re-entered.
Mailchimp Email Marketing
Launch event email straight from the event, on the same iPad.
Eventbrite Ticketing
Run ticketed nights from the same iPad that runs the floor.
Unified Communications
Every guest channel in one inbox, so nothing slips.
People & Staff
One roster for everyone who makes your venue run.
See Customer Hub running on your venue
Walk through Customer Hub with the rest of the BirdBrain platform, mapped to how your team actually operates — from one location to a multi-venue group.