IT Operations
Find, track, and manage every device in the venue — in one operating view.
Find every device on your network, then keep track of all of it in one place. BirdBrain detects the POS terminals, printers, switches, cameras, and displays already running at your venue, then tracks warranties, logs repairs, and pulls up any device by QR, so nothing lives on a spreadsheet and a shared password doc.
Why it matters
Detect, track, and manage every device across the venue.
Most venue equipment lives in a spreadsheet nobody updates and a password doc everyone shares. BirdBrain finds what is actually on your network, builds the inventory for you, and keeps warranties, repairs, and vendor contacts in one operating view — not a generic IT ticketing tool. The registry, warranty alerts, and QR lookup are live today; network discovery, the password vault, vendor directory, and step-by-step guides are rolling out.
Who it's for
Built for GMs, IT leads, and multi-location operators who manage venue hardware, passwords, and vendors without a dedicated IT department or a separate asset tool.
Connects with
01
Detect and manage every device — built for a venue stack, not generic IT
BirdBrain finds the equipment already running on your network, so your inventory builds itself instead of being typed in by hand. It covers the whole room, from POS terminals and printers to switches, cameras, and lighting, and tags each device by where it lives so staff can find the box that broke. The registry is live and ready today.
Your inventory builds itself from what's live on the network
Every kind of venue gear, from POS to cameras to lighting
Tagged by location so staff find the broken device fast
02
Warranty alerts and maintenance history without the chase
Stop chasing warranty dates and repair history across notebooks and inboxes. BirdBrain flags every device whose warranty is expiring or expired, and keeps a full repair log on each one, so you always know what's covered and what's been done.
Warranty alerts before coverage lapses, flagged by urgency
A full repair history on every device
A running feed of what changed across your venues
IT Asset Detail, firewall
A single firewall's full record: make and model, purchase and warranty dates, network details, and a tappable vendor contact.
Sidebar > IT > Assets tab > tap a firewall asset
03
QR lookup that gets staff to the right record fast
Stick a QR code on a switch, printer, or camera and any iPad becomes a lookup tool. Scan it and the full record opens instantly, so a manager standing in front of a dead printer pulls up its warranty and vendor contact in seconds. It's live and reachable today.
Scan any device to open its full record instantly
Warranty and vendor contact right there at the device
Turns any iPad into a one-tap lookup tool
QR Asset Scanner
Scanning a receipt printer's QR code and landing on its full Talon record in seconds.
Sidebar > IT > Assets tab > scan button
04
Rolling out: credentials, vendors, runbooks, and network discovery
More is on the way, rolling out behind role-based access so the story stays honest about what you can tap today. A secure vault keeps passwords behind a biometric check, a vendor directory tracks contracts and support contacts, and step-by-step runbooks walk staff through fixes even when the network is down.
A secure password vault, unlocked only by Face ID or Touch ID
A vendor directory with contracts and support contacts in one place
Step-by-step troubleshooting that works even offline
Runbook Player, decision step
A troubleshooting guide walking a manager through a POS terminal that's offline, one step at a time. (Rolling out.)
Sidebar > IT > Runbooks tab > 'POS Terminal Offline'
Inside the module
Built for the way the floor actually runs
Every capability below is live in BirdBrain today, available at each location with role-based access.
Network asset detection
Finds the POS terminals, printers, switches, cameras, and displays already on your network, so the inventory builds itself. (Rolling out.)
Venue hardware registry
One registry for every kind of venue gear, tagged by where it lives, so you can manage every device across locations.
Warranty & maintenance
Warranty alerts before coverage lapses and a full repair log, so nothing falls off a spreadsheet.
QR asset lookup
Scan a device's QR code to jump straight to its full record in seconds.
Password vault
A secure password vault for device and vendor logins, unlocked by Face ID or Touch ID. (Rolling out.)
Branching runbooks
Step-by-step troubleshooting guides your team can follow on the iPad, even offline. (Rolling out.)
Product tour
See it in BirdBrain
Captured from the Eagle Enterprises demo workspace.
Password vault, unlocked with Face ID
A WiFi password kept behind a tap-to-reveal Face ID gate, with a reminder of when it was last changed. (Rolling out.)
Sidebar > IT > Credentials tab > a WiFi credential
Password vault, unlocked with Face ID
A WiFi password kept behind a tap-to-reveal Face ID gate, with a reminder of when it was last changed. (Rolling out.)
Built for real venues
Not a roadmap. Live in real venues today.
Detects the gear already on your network, with no extra agent or laptop required
One registry for every kind of venue device, tagged by where it lives
Warranty alerts before coverage lapses, plus a full repair log on every device
Scan a QR code to pull up any device's full record in seconds
A password vault unlocked only by Face ID or Touch ID, never a shared doc
Why it beats the point tools
Standalone asset trackers and password managers assume a dedicated IT team and live nowhere near the floor. BirdBrain folds hardware, warranties, vendors, and credentials into the same iPad where you already run events, service, and finance, so a GM can sort out a dead POS terminal mid-service without a laptop or a call to IT. Passwords stay behind a biometric check instead of in a shared doc, and runbooks work offline, so they're there even when the network is the thing that's down.
Where it fits your plan
Part of the Pro operational stack ($149/mo, up to 3 locations) and standardized across venues on Enterprise. It suits operators who want one system of record for hardware and credentials per location, which maps cleanly to Pro's footprint and Enterprise's unlimited rollout.
One operating record
What IT Operations works with
These modules share the same record, so context follows the work instead of being re-entered.
See IT Operations running on your venue
Walk through IT Operations with the rest of the BirdBrain platform, mapped to how your team actually operates — from one location to a multi-venue group.